Bitesy

Here to help

Support

Last updated: April 20, 2026

Find quick answers to common questions about Bitesy. If you need help with anything else, you can contact support below.

FAQ

How does Bitesy personalize what I see?

Bitesy helps you discover real dishes through nearby restaurant menus personalized to your tastes and dietary preferences. Set your dietary preferences and ingredients to avoid to find dishes that fit the way you eat. Your results may differ from what another person sees at the same venue.

What is Bitesy Curate™ and how do I use it?

Bitesy Curate™ turns individual dishes into a thoughtfully composed dining experience. Check in at a participating restaurant to explore appetizers, entrées, desserts, and drinks intelligently paired to complement one another, based on your preferences and the available menu.

Do I need to check in at a venue to use all features?

You can browse and discover personalized dishes while signed in. To unlock Bitesy Curate™ pairings and certain in-venue experiences, you must check in when you arrive at the venue.

Does Bitesy guarantee that a dish matches my preferences?

Bitesy works to match dishes to your food preferences using available menu, dish, ingredient, and food preference information. Ingredient details, preparation methods, substitutions, and venue practices can change. Always confirm directly with the venue before ordering if a specific ingredient or preparation concern matters to you.

Where is Bitesy currently available?

Bitesy is currently available in the United States. Venue availability may vary by location as we continue expanding. If you don’t see venues near you yet, more are coming soon.

Can I change my food preferences later?

Yes. You can update your food preferences from your profile settings when those controls are available. When you make changes, Bitesy uses your updated preferences to personalize your experience.

Why do menus look different for different users?

Bitesy uses account-based personalization. Each user may see dishes based on their own saved food preferences, so two people at the same venue may see different dish lists.

How does dish pairing work in Bitesy Curate™?

Course selection is optional. Choose your courses, start with a dish you love, or let Bitesy create a complete dining experience for you. Bitesy Curate™ suggests dishes that complement one another and offers culinary-inspired explanations of their flavors, textures, and the progression of your meal.

Do I need to create an account to use Bitesy?

Yes. A user account is required for features that rely on saved food preferences or account-based personalization, including personalized recommendations, dashboards, notifications, and subscription-related features. Account access is provided through supported sign-in providers such as Google or Apple.

What account information does Bitesy receive?

When you sign in through a supported provider, Bitesy may request limited account information such as your email address, first name, last name, and profile picture.

Does Bitesy store my food preferences?

Yes. Bitesy stores your food preferences so it can remember your settings and provide personalized recommendations, dashboards, notifications, and other preference-based features. Bitesy does not sell or share your personal information with third parties.

Does Bitesy store my location?

No. Location access is optional. If you enable location access, Bitesy uses your location only to identify nearby venues and does not store your location information.

What analytics does Bitesy collect?

Bitesy collects limited activity information for subscription-related functionality, including venue views, check-ins, and dish pairings.

Can I delete my account?

Yes. You can delete your account through the app at any time, after which your user data will be removed.

Who can use Bitesy?

Bitesy is intended only for users who are 18 years of age or older.

Report a menu issue

Please include the restaurant name, city, the dish name, and what should be corrected. If you have a photo of the menu, include it to help us verify.

Safety note

Bitesy is an informational and discovery tool and does not provide medical, health, nutrition, or food-safety advice. Always confirm information suggested in Bitesy with your server or venue management before ordering, including whether cross-contamination may occur. If you have medical, allergy, or nutrition-related concerns, consult an appropriate healthcare professional.

Contact support

For support questions, contact us at support@bitesy.ai. You may also reach us through our public channel: @bitesy.ai.